Privacy Policy – Pink Chat Live

Information we collect

Account details you give us when you sign in or set up an account.
Device and connection data — browser and device type, a device identifier, an approximate location based on your connection, and when you use the service. We use it to keep the service running and to detect fraud and abuse.
Usage data — which features you use and how long calls last, which is also how charges are worked out.
Payment records from our payment provider, such as the amount and date of a purchase. We do not store card numbers.
Reports and messages to support, including the reported part of a conversation.

Camera, microphone and calls

Your browser asks for permission before your camera or microphone is used, and they are used only to carry a call while it is live. Pink Chat Live does not record calls. Recording other people is against our terms.

Chat messages

We do not read chats as a matter of routine. When something is reported, a person reviews the reported part of the conversation to decide what happened, and nothing beyond it.

How we use information

to connect calls and provide the features you use;
to process purchases and keep your coin balance correct;
to review reports, enforce the Community Guidelines and keep removed accounts out;
to prevent fraud and abuse, including deciding trial time;
to answer you when you contact us, and to meet legal obligations.

Sharing

We do not sell personal data, and we do not share it for cross-context advertising. We share it only with:

service providers that run parts of Pink Chat Live for us — hosting, payments, abuse prevention — under contract;
authorities, when a valid legal request requires it or someone's safety is at risk.

How long we keep information

There is no fixed period. We keep information for as long as any of these applies:

your account is open;
it is needed to settle a payment, a dispute, or a tax or accounting duty;
it is needed to keep a removal in force — a permanent ban needs its record;
the law requires it, or an investigation is under way.

Once none of these applies, we delete it.

Your choices

Delete your account — users can ask for their account to be deleted at any time through Contact.
Access or correct your information by writing to us the same way.
Block or report anyone from inside a chat.
Cookies can be managed in your browser — see the Cookie Policy.

California residents (CCPA)

If you live in California, you have the right to know what personal information we collect, use and disclose; to ask us to delete it; to correct it; and not to be treated differently for using these rights. The categories we collect are listed above (identifiers, commercial information such as purchases, internet activity, and approximate location), and the purposes are those set out in "How we use information". We do not sell personal information or share it for cross-context behavioural advertising. To make a request, write to us through Contact; we may need to confirm it is you before acting on it.

Age

Pink Chat Live is only for people who are at least 18 years old. If we learn that an account belongs to someone younger, we close it and delete its information.

Changes

When this policy changes, the date at the top of the page changes with it.

Getting in touch

[email protected] reaches a person. For anything that happened inside a chat, the report control is faster — contact lists which route fits what.