Contact Us
Pick the route that matches what you need — some are faster than email.
Write to [email protected]. A person reads every message. Include the email or username on your account so we can find it.
Many everyday questions — camera access, coins, installing the app — are answered in the Help Center.
Reporting someone
If something goes wrong during a call, use the report control inside the chat, then end the call. It is the quickest way to reach us: the report arrives together with the part of the conversation it is about, and a person reviews it. Blocking someone is permanent.
If a report involves someone who may be under 18, report it and leave the call straight away. These cases are handled with priority and passed to the authorities.
Payments and coins
For a charge you do not recognise or coins that did not arrive, email us with the payment receipt. Card numbers are not stored by Pink Chat Live, so the receipt is what lets us trace the payment. Remember that each person sets their own price, so two calls of the same length can cost different amounts.
Deleting your account
You can ask us to delete your account, send you a copy of your data or correct it. Email us from the address on the account. The Privacy Policy explains what may be kept afterwards, and why.
Appealing a removal
If you believe your account was removed by mistake, email us and a person will review the decision against the Community Guidelines.